Office of the Veterans Ombud
The Office of the Veterans Ombud reviews complaints, and challenges the policies and decisions of Veterans Affairs Canada where we find individual or systemic unfairness. We strive to be an independent and respected voice for fairness and a champion for the well-being of Veterans and their families.
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Start the process here, online complaint form, online booking tool, contact us
What we do
Our mandate, the Veterans Ombud Advisory Council, OVO Commendations, the Veterans Ombud
Publications
Systemic Reviews, Resource Guides, Spotlight, Annual Reports
Featured Cases
Learn how we have helped Veterans and their families
News
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Our News
Reviews
Dear Minister Petitpas Taylor, Further to the letter of intent sent on May 15, 2020 by my predecessor to the Deputy Minister of Veterans Affairs Canada (VAC), I am pleased to submit our findings and my recommendation from our abbreviated systemic review into the Department’s benefits and programs that support care and independence at home for Veterans.
We launched this review after receiving a complaint from a Veteran’s loved one. The Veteran died after Veterans Affairs Canada (VAC) made a favourable Pain and Suffering Compensation (PSC) decision. He had no surviving spouse, common-law partner, or dependent children...