Contact Us
Submit a Complaint
If you want to submit a complaint, please use our complaint form. It's the best and safest way to send us your information. We do not accept complaints by email.
You can also call us: Telephone (toll-free): 1-877-330-4343 or TTY: 1-833-902-9399
OR reach us by mail: Office of the Veterans Ombud, P.O. Box 66 Charlottetown, PE C1A 7K2
What to expect when you contact our office
Find out more: what to expect when you contact the Veterans Ombud
General Questions
If you have a general question about our office or what we do, you can email us at info@ombudsman-veterans.gc.ca.
Please don’t send complaints or personal information to this email.
Media Inquiries
Lucille Hodgins
1-613-943-7884
lucille.hodgins@ombudsman-veterans.gc.ca
Media Relations Advisor, OVO Communications
Office hours
Monday to Friday, except holidays
- 8:30 a.m. to 4:30 p.m. (Atlantic)
Other contacts
- Mental health support for Veterans and families: the VAC Assistance Service is available 24 hours a day, 365 days a year. The service is for Veterans, former RCMP members, their families, and caregivers and is provided at no cost. You do not need to be a client of VAC to receive services.
- If you are a member of the Defence community and have a complaint or need more information about an issue internal to the DND/CAF organization, please contact the National Defence and Canadian Forces Ombudsman.
- If you are unsatisfied with the decision regarding your application for a benefit provided under the Pension Act, Part 3 of the Veterans Well-Being Act or the War Veteran Allowance Act, or with a decision made by VRAB, please contact the Bureau of Pensions Advocates or a Royal Canadian Legion Service Officer.
- Access to Information and Privacy Coordinator