Contact Us
Submit a Complaint
If you want to submit a complaint, please use our complaint form. It's the best and safest way to send us your information. We do not accept complaints by email.
You can also call us: Telephone (toll-free): 1-877-330-4343 or TTY: 1-833-902-9399
OR reach us by mail: Office of the Veterans Ombud, P.O. Box 66 Charlottetown, PE C1A 7K2
What to expect when you contact our office
Find out more: what to expect when you contact the Veterans Ombud
General Questions
If you have a general question about our office or what we do, you can email us at info@ombudsman-veterans.gc.ca.
Please don’t send complaints or personal information to this email.
Media Inquiries
Lucille Hodgins
1-613-943-7884
lucille.hodgins@ombudsman-veterans.gc.ca
Media Relations Advisor, OVO Communications
We are here to assist when you feel you have been treated unfairly by Veterans Affairs Canada. We know you may be frustrated. But we cannot accept discriminatory, abusive or inappropriate language when we are communicating. Your respectful interaction with us helps us to help you.
Office hours
Monday to Friday, except holidays
- 8:30 a.m. to 4:30 p.m. (Atlantic)
Other contacts
- Mental health support for Veterans and families: the VAC Assistance Service is available 24 hours a day, 365 days a year. The service is for Veterans, former RCMP members, their families, and caregivers and is provided at no cost. You do not need to be a client of VAC to receive services.
- If you are a member of the Defence community and have a complaint or need more information about an issue internal to the DND/CAF organization, please contact the National Defence and Canadian Forces Ombudsman.
- If you are unsatisfied with the decision regarding your application for a benefit provided under the Pension Act, Part 3 of the Veterans Well-Being Act or the War Veteran Allowance Act, or with a decision made by VRAB, please contact the Bureau of Pensions Advocates or a Royal Canadian Legion Service Officer.
- Access to Information and Privacy Coordinator