April 16, 2018 - Ottawa, ON
At the Office of the Veterans Ombudsman, we strive to continuously improve our services to Veterans and their families. Our team of dedicated professionals is proud to assist you with your requests. We work hard to solve issues, to make objective and evidence-based recommendations, and to obtain the best outcome for you and your family.
Beginning March 19th, when a complaint is received by the OVO, individuals will be asked if they would complete a client experience questionnaire when their file is closed. This new initiative will provide an opportunity for Veterans and their families to express their views and provide feedback on the service they received from our Office.
The information collected will remain confidential and anonymous. It will help us streamline our processes, measure the complaint response time, address your concerns and requirements, and improve our overall service delivery to you. According to your answers, we will be able to identify areas where we do well and others that we will need to improve.
We value and appreciate your suggestions, please tell us how you would rate your experience. If you have questions, please visit the FAQ page or contact us.
Guy Parent
Veterans Ombudsman