July 10, 2017 - Ottawa, ON
Recently, I wrote a blog about the Veterans’ Service Experience and asked my Facebook and Twitter followers this question: “From a Veteran’s perspective, are VAC benefits and services well communicated to Veterans and their families?” You responded that it’s difficult to access information about benefits. Also, many of you expressed dissatisfaction with the complexity and paperwork required to access VAC benefits, and are disappointed by the delayed responses to your benefit requests.
We’re taking a closer look at service delivery with a keen focus on the timeliness of VAC’s responses, the complexity of the benefits that are being offered, and the clarity of what is currently communicated to Veterans.
The big questions
How can VAC make information about benefits more readily available to those who need it the most? How can the Veteran Service Experience be improved?
Why we need your feedback
Before we can answer these questions and make recommendations to improve the Veteran Service Experience, we need to understand more from your perspective.
What you can do
How services are being delivered to Veterans matters. Help improve the Veteran Service Experience by doing the following:
- Engaging on Facebook and Twitter;
- using our hashtag #VeteranServiceEXP (EXPserviceveterans); and
- sharing and retweeting some of our posts.
Stay tuned for our first question on Monday, July 24, 2017!
Guy