A Veteran facing declining health contacted the Veterans Ombud after Veterans Affairs Canada (VAC) denied coverage for a critical medication, despite medical documentation from a specialist. After the Ombud's intervention, VAC reviewed the request and approved the drug therapy, ensuring the Veteran could access the treatment she needed.
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Eligible Veterans can apply to have home support and personal care services covered through the Veterans Independence Program (VIP).
Sometimes an OVO investigation finds unfairness in VAC’s decision process for medical expenses. How a policy is interpreted can lead to denial of coverage for treatments that otherwise might be covered. This was the case of a Veteran who contacted our office.
Veterans can get coverage from VAC for psychological treatment when they are receiving a disability benefit for a service-related mental health condition or are participating in the Rehabilitation program. Recently a Veteran needing this help from VAC asked us to intervene.
A Veteran waiting for a reassessment decision for their disability award suspected their application start date was inaccurate, so they reached out to the OVO to determine if they were unfairly treated.
Due to a VAC administrative error, an 85-year-old survivor ended up with an overpayment of almost $19,000. Distraught and vulnerable, this survivor reached out to us and we acted on her behalf.
A Veteran was denied services through the Veterans Independence Program (VIP) because his injuries were psychological rather than physical. He contacted us for assistance.
After spending almost three years trying to get Veterans Affairs Canada (VAC) to correct her Income Replacement Benefit (IRB) payments, a Reserve Force Veteran decided to reach out.
In many situations, effective communication from VAC to its clients makes the difference between a Veteran getting the help they need or falling between the cracks. The latter was the case of a Second World War Veteran and his son who contacted the OVO.
A little home adaptation can go a long way, especially when it improves a senior citizen’s quality of life. For many, the ability to remain safe at home means everything to their independence.
A Korean War Veteran and his family were in the midst of adapting his home when they reached out to the OVO with concerns. The Veteran had applied to build a wheelchair accessible shower in his basement as a treatment benefit through the Program of Choice for special equipment (POC13). VAC denied the funding.