2025-2026 Annual Report Summary

Our 2025-2026 Annual Report highlights the work of the Office of the Veterans Ombud over the past year. Here is a snapshot of the year.

Message from the Ombud – Trust Matters

This past year has highlighted both the strengths of existing supports and the very real gaps that continue to affect Veterans and their families. What we have heard reinforces the importance of fairness, clear communication, and meaningful action on long-standing issues.

Policy Impact

We submitted 3 new recommendations to the Minister of Veterans Affairs Canada.

By the Numbers

• 8 Veterans Ombud Commendations presented
• 2,257 complaints and information requests received
• 3 Parliamentary Committee appearances

Outreach

We travelled to seven provinces, one territory and one international conference to connect directly with Veterans, their families and stakeholders.

In Canada

• Yukon
• British Columbia
• Alberta
• Manitoba
• Ontario
• Newfoundland and Labrador
• Nova Scotia
• Prince Edward Island

Internationally

• Norway

Stakeholder and Media Engagement

• 26 meetings with Veterans and related organizations
• 14 major stakeholder meetings
• 78 media articles referencing OVO

Key Publications

• The Veterans Affairs Internal Review Process
• How to Access the Services You Need from Veterans Affairs Canada
• How Your Income Replacement Benefit is Calculated
• Spotlight 2025