Message from the Ombud:

• Our busiest year in the last five years
• Cross country travel to meet Veterans, their families, and stakeholders
• Veterans consistently cited difficulty accessing family doctors and/or medical specialists
• We continue to advocate for mental health services for families in their own right

By the Numbers

• 9 Veterans Ombud Commendations presented
• 1848 complaints and information requests received

Policy Impact

2 new recommendations submitted to the Minister of Veterans Affairs

3 Key Publications

• 2024 Spotlight
• Additional Dependant Care Reimbursement under the VAC Rehabilitation Program
• Resource Guide: What to Expect When you Contact Our Office

Stakeholder and Media Engagement

• 29 meetings with Veterans and related organizations
• 46 major stakeholder meetings
• 90 media articles referencing OVO

Cross-Canada Outreach

We travelled to 5 provinces to connect directly with Veterans, their families and stakeholders

• Manitoba
• Saskatchewan
• Ontario
• New Brunswick
• Prince Edward Island