We are not able to investigate your complaint as this issue falls within the mandate of the Department of National Defence (DND), the Canadian Armed Forces (CAF) and SISIP Financial.
Please contact SISIP Financial either online or by calling the applicable number below:
- Regular Force - 1-800-267-6681 (main number for SISIP Financial)
- Reserve Force and released members - 1-800-565-0701 (Manulife /SISIP Services)
For information on your SISIP Long Term Disability insurance, please call 1-800-565-0701.
If your issue remains unresolved, you can contact the Department of National Defence and Canadian Forces (DND/CF) Ombudsman’s website or call them toll free at 1-888-828-3626. Their Frequently Asked Questions provide examples of situations where they can be of assistance.