Our Say on Issues – Overview
The purpose of an Observation Paper is to inform readers about findings that the Office of the Veterans Ombudsman (OVO) has made related to an issue that the OVO believes may constitute unfair treatment of Veterans and their families. Each OVO Observation paper contains comments or suggestions on a single issue. It should be noted that while this issue has not had the benefit of a thorough, unbiased review the OVO has endeavoured to ensure that the content of this paper is accurate and factual.
These Observation papers will be provided to the appropriate authority for consideration. Our expectation would be that, in addition to a written response to our observation, any relevant information held by the Department of Veterans Affairs or an authority on this matter would be shared with our Office.
Observations are not intended to be the final work on the subject, but to serve as a point of reference to stimulate and guide informed discussion.
Discussion papers are used to objectively inform readers about issues that are important to the Veteran Community and serve as reference point to guide informed debate. They are a 'snapshot' in time of information known to the Office.
These papers do not introduce findings or recommendations and do not present the views of the Office. The Office makes every effort to present accurate information. However, there may be elements not yet considered by the Office, so feedback from readers is encouraged.
Discussion papers are sent to the Department and posted on the Office Web site. You can be assured that information received in response to discussion papers will be treated with the same level of confidentiality, privacy and security that it is offered, or higher in some instances. Such information will not be released without your express consent.