Ombudsman – Overview
The Swedish word "ombudsman" means "representative of the people." There are 700,000 Veterans in Canada and more than 100,000 still-serving members of the Canadian Armed Forces and the RCMP who one day will join their ranks. Whether or not they receive services and benefits from Veterans Affairs Canada, I consider all of them and their families to be stakeholders of the Office.
The Veterans Ombudsman works toward ensuring that the sacrifices of Canada's Veterans and their families are recognized through the provision of services, benefits, and support in a fair, accessible, and timely manner. The Ombudsman plays an important role in raising awareness of the needs and concerns of Veterans and their families.
The Ombudsman is an impartial and independent officer, reporting directly to the Minister of Veterans Affairs Canada. This independence is essential to ensure that our commitment to stakeholders is honored.
As an independent voice, the Ombudsman works to ensure the fair treatment of Veterans, their representatives, and their families, in accordance with the Veterans Bill of Rights.